Reducing and managing spam calls
1- Answer calls with MyMedLeads open. The moment you pick up a call from a tracked number, the lead is created and appears in the To Do list on the Home page, as well as the View All Leads page (which shows lead sources). You can immediately see if it's a business name. If it's Not Available, you can immediately open the lead and be filling in the caller's first name as you're speaking.
2- If the number on your website is a tracking number, consider changing it back to your main practice number so calls from there will not create leads. If your web page shows a trackable number, you will spend much more time removing calls that aren't leads, and not just spam.
3- You can immediately click Not Qualified at the top right of the open lead as soon as you realize it's spam. It will be removed from your funnel, lists and reports. You can see these leads under the funnel - click the Not Qualified number. As this list gets longer you'll see patterns that might help even more to distinguish spam calls.
4- Consider turning on Call Whispers for your inbound trackable numbers (Preferences> Phone Number Mgmt). For instance if I call your Instagram number, you will hear "call from Instagram" when you pick up the phone. The caller won't hear it. So right away you'll know there's a new lead showing in MML for this call. Try it for one or two numbers to see if you like it; click the Edit button next to the number to fill out the top of the page with the current settings, and click Yes next to Call Whispers.
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