Appointment Reminders and Weekends

• Related Articles

• Here's what happens when patients receive a text appointment reminder

  Here is exactly what happens when a text appointment reminder goes out. All practice communications are automated. Notice that even though the patient thinks you're not getting her first message, you are. If you set up your user account (Preferences> ...

• Can I cancel a scheduled appointment reminder?

  Yes. Go to View Reports> Appointment Confirmation and click the appointment date. If the On/Off dots next to a patient are yellow, meaning they haven't gone out yet, you can click the OFF side to cancel the reminder.  Be sure to update the Status ...

• Who is the sender for appointment notifications and reminders?

  For independent accounts using MyMedLeads (MML) for scheduling Appointment notifications and reminders come from the User (assigned Rep) for the lead that was scheduled.  What if I schedule an appointment for a person who is not assigned to me? The ...

• how to know if a patient has canceled or asked for reschedule

  There are two ways you can find out who has requested a cancel or reschedule. You can get an individual notification for each request. Go to Preferences> Edit Staff Preferences and be sure both Notify me of Resched Request and Notify me of Resched ...

• How to set up automated reminders

  In addition to being able to use the Set Reminder button to remind yourself about a particular lead, you can create a set of automated reminders that will appear on your staff's dashboard when a lead gets to a certain point in time and still hasn't ...