how to know if a patient has canceled or asked for reschedule

how to know if a patient has canceled or asked for reschedule

There are two ways you can find out who has requested a cancel or reschedule.

  1. You can get an individual notification for each request. Go to Preferences> Edit Staff Preferences and be sure both Notify me of Resched Request and Notify me of Resched Request if I am the assigned rep are checked.

  2. You can see all of the requests for a given day at View Reports> Appointment Confirmation report. The drop-down next to the patient's name will show if/how s/he responded to the confirmation mes