How do I get training for MyMedLeads?

How do I get training for MyMedLeads?

New to MyMedLeads?

Intro video on YouTube: Get started with this introductory user training video - it covers the life cycle of a lead becoming a patient and other MyMedLeads basic functions.

Recorded user training session for your practice: If your practice has had a live User Training session in the past year, there's probably a recording of it that would have been shared with the attendees.  If your colleagues don't have the link to the recording, log in to MyMedLeads and click Support> Submit a Ticket tab to ask us.

FAQs: Be sure to check Support> Knowledge Base tab to see answers to FAQs for both basic and advanced questions.

Deeper dive: Beyond the basics, there are many comprehensive articles and user guides at http://mymedleads.net/.

Contact Support: For other questions or issues, call us at 866-858-6785 or log in to MyMedLeads and click Support> Submit a Ticket tab.


Need a MyMedLeads user login?  Any existing MyMedLeads user at your practice can create one for you. See How do I set up new user accounts?

    • Related Articles

    • How do I set up new user accounts?

      When you have a new hire, you can set up a new user account in MyMedLeads w/out having to contact Support. First, a current MyMedLeads user does this in MyMedLeads: Go to Preferences> Manage Staff/Location Click Add User button in the User section ...

    • How does the Activity Report work?

      The Activity Report shows, by user, the average first response time and the conversion rate from New to Scheduled.  Here are definitions of the numbers and best practices for getting the most meaningful data you need. First, run the report with a ...

    • what happens to leads assigned to a deleted user?

      You should delete any user who no longer needs to access MyMedLeads, even if that person is still employed at your practice. Go to Preferences> Manage Staff/Location and click Delete next to the user(s) in question. MML will prompt you at that point ...

    • having trouble logging in to MyMedLeads support?

      When you click Support from the MyMedLeads menu, you don't have to log in to report an issue or ask a question. Scroll down to the bottom of the screen and click the Contact Support button. You do have an account on the Support Desk, set up when you ...

    • Am I getting spam calls in MyMedLeads?

      If you've set up any trackable phone numbers in MyMedLeads (Preferences> Phone Number Mgmt), you will get spam calls pretty regularly, just as you probably do on your own personal phones.  There's no way to avoid them, but you can learn how to ...